Thanks for visiting us!

At the moment we are upgrading our servers to cope better
with the visits to our sites and speed up the system so please:

DO NOT ORDER ANY CARDS FOR A FEW HOURS

You can still have a look at our fab' cards and normal service will resume shortly so come back and see us soon.

When you do come back use the voucher code OOPS15
for your next order... see you soon!


FAQs, 
Customer Information and Terms & Conditions 

Just click on the question link and it will take you to the answer. Click the back button arrow or home key to return to the top of the page. If you can't find what you are looking for just email us or pick up the phone.

 

 

Xmas 2018 Production & Posting Dates

Production

Our printer will accept orders up to MID-DAY Friday 22nd December and they will be posted out that day. Do not assume cards will arrive on the 23rd - we cannot guarantee this. This is really for cards that can arrive between Christmas and New Year. Orders received after mid-day will be processed and sent out on the next production day, 2nd January.

Posting Dates

We suggest that if you want cards delivered either to you or direct to the recipient before Christmas you order by 2pm Wednesday 20th for large cards and 2pm Thursday 21st for standard ones to be on the safe side as we cannot control the Royal Mail service at all and do not want disappointed customers. Even though this is what we suggest, we cannot guarantee delivery.

For Royal Mail's posting schedule click here.

If you need help to personalise and add your text to your card go to the Help Page

Q: How much do cards cost?

Q: Do you offer bulk discounts, discount codes or other promotions?

Q: How much money goes to my chosen Charity?

Q: How do I know what size and shape my card will be?

Q: How quickly will I receive my card?

Q: How much do you charge for delivery?

Q: Do you deliver internationally?

Q: Can I send my card directly to the recipient?

Q: Can I set a date for posting a card?

Q: Can I send my cards to more than one delivery address in one order?

Q: I want to order a card to give to someone I live with but don’t want them to see it arrive; can I have it sent to my office or another address?

Q: What happens if I realise that I've made a mistake in my text after I've ordered my card?

Q: How do I cancel or return my order?

Q: What if my card arrives damaged?

Q: My favourite Charity isn’t registered. What do I do?

Q: How is my payment processed?

Q: How safe is my personal information?

Q: Are there any reasons why you wouldn’t print and send my card?

Q: I’m an Artist or Photographer. Will you include my work on DoodleDoo?

Q: Who prints my cards?

Q: What cookies do you use and what do you do with my information

Q: What about your data security

Q: I have another question, how do I contact you?

Q: What are your legal Terms & Conditions

Q: What is the Fundraising Standards Board?

Q: What if I have a complaint about DoodleDoo?

Q: What are the browser security warnings all about?


How much do cards cost?

The normal prices of cards are £3.99 for standard and £5.99 for large and this includes 1st Class Royal Mail postage.

Do you offer bulk discounts discount codes or other promotions?

Besides promotional discounts we offer discounts for buying multiples of the SAME card:

20% off 10+
25% off 25+
30% off 50+
40% off 100+

...OR for spending over £15 on different cards there's 10% off OR over £25 it's 15%.

We may make offers and promotions at times that will be part of our marketing activities. These are completely at our discretion and we reserve the right to withdraw them subject to the terms of that particular offer.

Discount voucher codes are available at times via various sources. These have no redeemable cash value but may be used for their appropriate discount as detailed with the voucher/offer.

Only one voucher per order may be used so work out which gives you the best deal if you have a code.

How much money goes to my chosen Charity?

Your chosen Charity will get A MINIMUM of 10% of the purchase price, net of VAT, of each card you buy:

1 x Large Card @ £5.99 = £5.99 – £1.00 (VAT) x 10% = 50p

1 x Small Card @ £3.99 = £3.99 – 0.66 (VAT) x 10% = 33p

If you buy 6 cards and choose the same Charity for each then the donation will be 6 times the amount so the more you buy the more your Charity will love you but you can choose a different Charity for each card if you wish.

And because we want our registered Charities to benefit as much as possible, we don’t deduct delivery costs before calculating their donations.

To see our current list of charities click the link.

How do I know what size and shape my card will be?

The shape of your chosen image will dictate the shape of your card – a square image will be a square card and a rectangular one will be a rectangular card, orientated in the same way as your image.

The default card size for any shape is Standard but you can change this to Large as you reach the end of the Editing process.

Please see the graphic below for details of the different card sizes.

How quickly will I receive my card?

If you place your order before 2pm Monday to Friday, it will normally be dispatched on the same day and will be posted out to you First Class. Orders received after 2.00pm, at the weekend or on a public holiday will be sent out the following working day.

Please Note:
Royal Mail advise that 90% of first class post to UK mainland addresses arrives the following day. The other 10% can take up to 3 days. Some off-shore destinations such as Jersey, Guernsey etc. may take even longer so please place your order in good time.

We are not liable for late or non-delivery by Royal Mail nor if you have given us incorrect address information.

Even though all cards are sent out by First Class mail please note that large cards are sorted by hand at Royal Mail so usually take longer to arrive, so please order with plenty of time as we cannot guarantee delivery ourselves. We suggest you allow three days for delivery as that seems most common time taken.

Please also be aware large cards may be too wide to fit through some letterboxes. We send out our large cards in a board envelope with a big "Do Not Bend" sticker on it and with another included for you to use on your recipient’s envelope if required but we cannot take responsibility for your Postie ignoring this and folding your card. Making him/her aware of your order is recommended.

If you are out when your large card arrives, then rather than bend it your Postie will possibly leave a card for you to arrange collection from the local sorting office or redelivery. This may also delay your card’s arrival.

How much do you charge for delivery?

First Class postage within the UK to you or direct to your recipient is included in the price of your card. If you are posting your card on, Standard cards can be posted at normal Letter rate and Large cards should be posted at Large Letter rate.

Do you deliver internationally?

Currently we can only deliver within the UK. We are planning to expand DoodleDoo internationally in time but for now your billing address and the delivery address must be in the UK.

Can I send my card directly to the recipient?

Yes, you can – when you’re checking out, just click the Ship to a Different Address box, enter the address you wish your card to be sent to and then click the box below that, where it says “Is this card going direct to the recipient? Tick for YES”

Can I set a date for posting a card?

Currently we do not offer a defered posting date option... we will soon.

Can I send my cards to more than one delivery address in one order?

Unfortunately we can currently only deliver to one address per order.

I want to order a card to give to someone I live with but don’t want them to see it arrive; can I have it sent to my office or another address?

Yes, you can. When you are checking out, just click the Ship to a Different Address box and enter the address you wish your card to be sent to. Leave the box below that unchecked, where it says “Is this card going direct to the recipient? Tick for YES” and then we’ll know to include an extra envelope for you, in the same way that we do if we send the card direct to your home address.

What happens if I realise that I've made a mistake in my text after I've ordered my card?

It is your responsibility to make sure the text on your card is correct and in the right place. We recommend you particularly check names are spelt correctly as we do not check or correct spelling and grammar for you. Check and double-check your card before placing your order as we don’t want you to be disappointed.

How do I cancel or return my order?

Where we have printed to order, personalised or customised an item for you your rights to cancel an order or return the goods to us will not apply. This includes where you have made an error in your order, such as ordering the wrong card template or a spelling error.

Please note that Distance Selling Rules do not apply to personalised items. More information can also be found on the Which site - click here.

What if my card arrives damaged?

We always try to ensure that your cards arrive in good order. From time to time however goods do get damaged in transit. If your cards are damaged on arrival you should contact us immediately and we’ll work with you to find a solution. 

My favourite Charity isn’t registered. What do I do? 

If the charity you would like to support is not listed with us, please email us at info@doodle-doo.co.uk to tell us who they are and whether you have any contacts within the charity and we'll contact them and ask them to register. Or you can contact them yourself and encourage them to register by forwarding a link to this page.

If you cannot decide who to support, we do have a central 'Doonations Fund' listed that you can choose in our Charity listings and this money will be shared among all our Charities.

You may also not be aware that many& local branches of national charities operate independently and therefore individual branches can register for funding with DoodleDoo in their own right.

Charities rightly have strict policies in respect of who can use their name and logos etc.  Many are happy to work with us but others may require payment of guarantees and/or licensing advances or for DoodleDoo to have been in existence for a specific minimum period of time.  We believe that we should treat all of our Registered Charities equally and therefore do not make up-front payments or offer guarantees in order to secure a Charity's registration. 

How is my payment processed?

This site has SSL Security Encryption so you are secure when you enter your personal data onto our server as well as when you enter data into the payment pages, hosted by Barclaycard or PayPal.

We accept all major debit and credit cards, both Visa and Mastercard, including Electron, Maestro and Solo and PayPal takes American Express. 

You only enter your credit card information on the payment pages processed by our payment services providers Barclaycard Merchant Services and PayPal in full compliance with the necessary security requirements for PCI Certification - View Certification. This service also incorporates the Verified by Visa and MasterCard® SecureCode™ cardholder authentication processes.

When you "Make a payment", you will be transferred to pages hosted and operated by Barclaycard Merchant Services and PayPal, where you can enter your card details in confidence. Your card details are held securely by them and at no stage will your card details be divulged to us.

Please note that in order to maintain our commitment to your security and privacy, we are unable to accept debit or credit card details over the telephone or via email or fax. Payment can only be accepted via our website.

All goods are paid for in UK £ sterling. If you are paying from outside the UK, your bank or credit card provider will convert the transaction to your own currency for which there may be an additional fee. Any such fee is not charged by us but by your bank.

How safe is my personal information?

No critical credit card information is viewed or held by Doodledoo. The personal information you provide when you register with us is held on our dedicated DoodleDoo server and WILL NEVER BE SHARED WITH ANY OTHER ORGANISATION.

SSL padlock image

We use Barclaycard Merchant Services and PayPal to process all payments and you are entering your card details directly on their pages – we don’t have access to your payment information.

The information you provide to Doodledoo is maintained under Secure Socket Layer (SSL) protection.

All registration data is encrypted between your computer and our server.

Are there any reasons why you wouldn’t print and send my card?

We reserve the right to refuse any order under the following circumstances:

  • Where your payment has been refused or authorisation has been withdrawn

  • If your order appears to be made for commercial purposes and/or gain

  • If the order's personalisation content appears to contravene the Intellectual Property rights of a third party

  • If the order's personalisation content appears blasphemous, threatening, offensive, defamatory, obscene, indecent, seditious, pornographic, abusive, liable to incite race crimes, discriminatory, menacing, scandalous, inflammatory or threatens commercial or a private person's privacy in any way.

  • If an order has been made where our product description and/or pricing has been in error in some way.

I’m an Artist or Photographer. Will you include my work on DoodleDoo?

We’d be delighted to take a look at your work and consider it for inclusion on DoodleDoo. Please visit our Artist Registration page for more information.

Who prints my cards? FSC logo

Our printer is Phoenix Colour plc in Leicester. Our cards are printed using the industry standard HP Indigo 5500 digital press, on Forest Stewardship Council approved card stock. We use a matt finish stock generally for art-based images and photographs are usually printed on a semi-gloss stock.

The stock license is shown here and you can find more information about the FSC at www.fsc.org.If you’d like to find out more about Phoenix Colour, please visit their website www.phoenix-colour.com

What cookies do you use and what do you do with my information?

What are cookies? - https://www.gov.uk/help/cookies - opens in a new window.

Cookies are small files which are stored on your computer by the websites that you visit. They typically hold a small amount of data that may be specific to you or generic to the website. This data can be accessed by the website or the computer to help deliver the website and its features/services. Some cookies only exist for the duration of your session (until you close the browser) whilst others will remain on your computer for a set period of time or permanently until you clear out your cookies - they may be deleted in your browser options.

Cookies are used on this site to enable the personalisation elements and order processes. We use Google Analytics to help us understand the use of our site and to improve the customer experience. Google uses cookies in this process and if you would like more information click here to go to the Google page which explains it in detail - opens in a new window.

To improve the service offered to you they may be used at some future point to track the patterns of behaviour of visitors to the site and to help personalise the content displayed to each user. This can include using another cookie which would be stored in your browser. We will notify all registered users if we do decide to use this type of system and you will have the option to be included in the process or not. In any event these too may be deleted in your browser options.

How can I remove Cookies?

All website browsers should provide you with the option to delete or block cookies. To find instructions for your browser please refer to the documentation provided under the browsers 'help' menu or use the links below.

Users may disable the use of cookies at any time, but this may limit the functionality of web pages on our Website, or your access to our Website.

You can use your web browser (e.g. Internet Explorer) to:

delete all cookies
block all cookies
allow all cookies
block third-party cookies
clear all cookies when you close the browser
open a 'private browsing' session
install add-ons and plug-ins to extend browser functionality

Where to find information about controlling cookies:

Internet Explorer
Chrome
FireFox
Safari
Opera

What about your data security?

Privacy and Security Policy

We are committed to protecting your privacy. We use the information that we collect about you in accordance with the Data Protection Act 1998. We are registered in the Register of Data Controllers - Registration Number Z7081066. You may verify our listing on the ico.org.uk website should you wish.

Your information

You may see the information we hold by logging into your account, where you can update and amend it at will.

How we use your information

DoodleDoo will not sell or pass any of your details to any third party unless legally obliged to by UK Government authorities. Subject to your opt in we may use this to send you information regarding, but not exclusively, new products and seasonal offers. We may also respond to your inclusion in specific opt-in services such as event reminders as we further enhance and develop the site.

If DoodleDoo is sold to a third party at some future date your legally held data will be included in the sale contract and and transfer transaction. The purchasing company will be holding your data under the same conditions as DoodleDoo and may only vary these terms with your consent and giving you the option to have your data removed entirely.

Opt in

When you register on the site you will be given the opportunity to opt in to receiving communications from us above that required to process your registration or subsequent orders. You have the option to change this preference at any time in the future.

Data security

This site has industry standard security measures in place to protect against the misuse and loss of all stored information.

PCI DSS

We also have full PCI DSS Compliance. Payment Card Industry Data Security Standards validates that an e-commerce website complies with the latest requirements of all major credit card vendors. View Certification

Encryption of personal information

This Website uses Secure Socket Layers (SSL) on all pages, the most advanced security system available. All of the personal information you enter is encrypted before it is safely transmitted across the Internet.

Credit card information is entered directly onto the pages and forms of our Payment Service Provider Barclaycard Merchant Services and all are SSL pages and forms, even if you do not see the padlock sign in your browser address bar.

Credit card transactions

Your card details are transferred directly to our Payment Service Providers, Barclaycard Merchant Services and PayPal, for immediate authorisation and are not recorded or stored in our database. Once we have received authorisation from the Payment Service Provider we will confirm your order. You will be advised if your transaction fails.

You should be aware that our Customer Service staff have limited access to this information and absolutely no access to credit card data.

Encryption of passwords

We appreciate that many people use the same password for many of their Internet accounts and therefore this information is very sensitive.

If you have forgotten your password we can send you a new temporary password. You are then able to access your account and change the password to something which you will remember.

I have another question, how do I contact you?

We'll be happy to answer any questions you may still have.

You can call us on 01604 871030 or email info@doodle-doo.co.uk

What are your legal Terms & Conditions?

Terms & Conditions

We are very happy that you have chosen to order products from us and hope you like them as much as we do. There are of course legal implications to any purchase so here is all the information you should need. If there is anything you need clarification on don’t hesitate to contact us.

Application of Conditions (Ts & Cs)

These Ts & Cs apply to the use of the website www.doodle-doo.co.uk (the “Website”). They also include all other information included in the all other pages on this site and any subordinate site.

By accessing this website you are indicating that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms and conditions do not use this website.

Our Ts & Cs may be updated and superseded at times and you should not rely on older ones for legal reference. There may from time to time also be specific legal notice(s) that apply to particular pages or products. These are clearly indicated and implicitly form part of these Ts & Cs; therefore you should not continue using this website if you do not wish to accept these additional Ts & Cs.

Operating Company

www.doodle-doo.co.uk (DoodleDoo) is owned and operated by Wynsor Allen Management Services Ltd, a company registered in England and Wales.

Registered Office: Sovereign Court, 230 Upper Fifth Street, Central Milton Keynes, Bucks MK9 2HR

Company Registration Number: 04102478

VAT Registration Number is 792 6947 68

Order Enquiries & Customer Services

Administration Office: The Vinery, Horton Northants NN7 2BU - Telephone: 01604 871030 (Office hours Monday to Friday)

Email: info@doodle-doo.co.uk

Definitions

References in these terms to “we” or “us” or “our” refer to Wynsor Allen Management Services Ltd T/A DoodleDoo.

‘Standard Products’ are those which have been pre-produced in their entirety as a complete and finished item and sold as such to you.

‘Customised Products’ are those produced ‘on-demand’ with text and/or images as specified in your order. These may include part-produced/finished items bought in for the purpose of customisation.

Product Description

We endeavour to faithfully represent all products on this website, but due to the nature and variations of computer screen colours there may be slight variations in the colour of your delivered items. As we have no control over the colour interpretation of your computer screen you place your order at your own risk.

Price and sales tax

Prices shown include UK VAT at the prevailing rate. For orders outside the UK and European Union countries, including the Channel Islands a service charge equivalent to the VAT content will be made for the additional administration necessary.

Payment policy

Due to the personalisation and produced to order element of many of our products your payment is made to us at the time of placing and confirming your order.

Acceptance of orders

Because of the nature of many of our products, i.e. that they are customised to your instructions, our acceptance of your order is deemed to be made when we commence production of your personalised product or when we proceed to pick and pack any standard product(s).

We reserve the right however to refuse any order:

1. Where goods are out of stock and we cannot reasonably fulfil your order to satisfy our standard delivery terms.
2. Where your payment has been refused or authorisation has been withdrawn
3. If your order appears to be made for commercial purposes and/or gain
4. If the order’s personalisation content appears to contravene the Intellectual Property rights of a third party
5. If the order’s personalisation content appears blasphemous, threatening, offensive, defamatory, obscene, indecent, seditious,, pornographic, abusive, liable to incite race crimes, discriminatory, menacing, scandalous, inflammatory or threatens commercial or a private person’s privacy in any way.
6. If an order has been made where our product description and/or pricing has been in error in some wa 

Delivery addresses

If any of the details you have given us in your delivery address are incorrect, we cannot be held liable for items which have not been received.

Copyright ©

The Intellectual Property of the brands, products designs, text, graphics and ideas on this website are the copyright of us or our licensors. Permission is granted to users to electronically copy or print portions of this site for their own personal non-commercial use to verify aspects of orders. Any other use of materials on this site without the prior written consent of us or our licensor is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.

All brand names and product & service names used in this site are registered trademarks - ®, trade names, service marks or copyright - ©. No permission is given for the use of such brand names and product & service names by any other person, and such use may constitute an infringement of the holder's rights. ® DoodleDoo is a registered trademark.

Copyright in the whole and every part of this website belongs to Wynsor Allen Management Services Limited ("the Owner"), and its licensors and may not be used, sold, licensed, transferred, copied or reproduced in whole or in part in any manner or form or in or on any media to any person other than in accordance with the terms of the Owner's agreement, without the prior written consent of the Owner and its licensors.

Registering on this website

Your personal registration is for a single user only. You should not share your user information with any other person. Responsibility for the security of any passwords created by you or issued temporarily by us rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may cancel or suspend your registration, without notice, at our discretion if you breach any of your obligations under these terms and conditions.

Links to other websites

This site contains links to other Web sites. We are not responsible for the privacy practices or the content of these Web sites and you use them at your own risk.

Compliance with legal process

We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorised use; or (4) protect the personal safety or property of our users or the public.

Disclaimer

While we make every effort to ensure that the information contained in this site is accurate and up to date we cannot give any guarantee that such information is accurate at the date it is received or will continue to be accurate in the future.

We cannot accept any liability to you or anyone else for any losses of any nature resulting from any decision made or action taken in reliance on the information contained in this site.

This site contains links to connect to other websites maintained by third parties. We have no control over the contents of those sites and make no representations as to the accuracy of the information contained in those sites. We cannot accept
any liability for any losses of any nature you may suffer as a result of visiting those sites.

Fundraising Regulator


We are registered with the Fundraising Regulator and follow their Code of Practice; we want you to have confidence and trust in our fundraising activities.

If you have a complaint about any aspect of DoodleDoo we will do our very best to rectify it ourselves directly and speedily with you. Call us on 01604 871030.