Thanks for visiting us!

At the moment we are upgrading our servers to cope better
with the visits to our sites and speed up the system so please:

DO NOT ORDER ANY CARDS FOR A FEW HOURS

You can still have a look at our fab' cards and normal service will resume shortly so come back and see us soon.

When you do come back use the voucher code OOPS15
for your next order... see you soon!

Kenny Thinking


Customer Information - FAQs 

This page has all you need to know about DoodleDoo but if we have missed anything please let us know.

You can call us on 01604 871030 or email info@doodle-doo.co.uk.

If you just need help to personalise your card go to the Help Page 

Introducing The New DoodleDoo Address Book

You can now add all your friends and family to your own address book and list all the occupants and their important events like birthdays and anniversaries. You can add event reminders for anything and we'll send you a reminder so you never forget when you need to create a card. You could include Valentine's or Mother's & Father's Day too for example.

You can also then choose the address and recipient if sending a card direct... easy!

You need to have a DoodleDoo account to use the Address Book and to Opt-in, in your preferences, to receive DoodleDoo emails and event reminders.

There's a calendar to show you your contacts' events and they'll show every year unless you remove them, and you can even print out your Address Book if you need it.

So log into your account and choose My Contacts from the account dropdown to get started. If you need more help just ask.

Useful Stuff

DoodleDoo Calendars are free to download and print. They include English Bank Holidays too. Just click the version you want to open up the PDF.

  

Looking for more useful dates for Bank Holidays, religious or observance days? Click here to go to TimeandDate.com

Product Information

Q: How much do cards cost?

Q: Do you offer bulk discounts, discount codes or other promotions?

Q: How much money goes to my chosen Charity?

Q: My favourite Charity isn’t registered. What do I do?

Q: How do I know what size and shape my card will be?

Q: What happens if I realise that I've made a mistake in my text after I've ordered my card?

Q: Who prints my cards?

Q: Can I recycle DoodleDoo cards?

Q: Are there any reasons why you wouldn’t print and send my card?

Q: How do I cancel or return my order?

Delivery Information

Q: How quickly will I receive my card?

Q: How much do you charge for delivery?

Q: Do you deliver internationally?

Q: Can I send my card directly to the recipient?

Q: Can I set a date for posting a card?

Q: Can I send my cards to more than one delivery address in one order?

Q: I want to order a card to give to someone I live with but don’t want them to see it arrive; can I have it sent to my office or another address?

Q: What if my card arrives damaged?

Payment Information

Q: How is my payment processed?

Registering On DoodleDoo

Q: Why should I register on DoodleDoo and opting in for email communication?

Operating Code Of Practice & Complaints

Q: What is the Fundraising Standards Board?

Q: What if I have a complaint about DoodleDoo?

 

PRIVACY POLICY

DATA PROTECTION POLICY

TERMS & CONDITIONS

 


FAQs

How much do cards cost?

The normal prices of cards are £3.99 for standard and £5.99 for large and this includes 1st Class Royal Mail postage.

Do you offer bulk discounts discount codes or other promotions?

Besides promotional discounts we offer discounts for buying multiples of the SAME card:

20% off 10+
25% off 25+
30% off 50+
40% off 100+

...OR for spending over £15 on different cards there's 10% off OR over £25 it's 15%.

We may make offers and promotions at times that will be part of our marketing activities. These are completely at our discretion and we reserve the right to withdraw them subject to the terms of that particular offer.

Discount voucher codes are available at times via various sources. These have no redeemable cash value but may be used for their appropriate discount as detailed with the voucher/offer.

Only one voucher per order may be used so work out which gives you the best deal if you have a code.

How much money goes to my chosen Charity?

Your chosen Charity will get A MINIMUM of 10% of the purchase price, net of VAT, of each card you buy:

1 x Large Card @ £5.99 = £5.99 – £1.00 (VAT) x 10% = 50p

1 x Small Card @ £3.99 = £3.99 – 0.66 (VAT) x 10% = 33p

If you buy 6 cards and choose the same Charity for each then the donation will be 6 times the amount so the more you buy the more your Charity will love you but you can choose a different Charity for each card if you wish.

And because we want our registered Charities to benefit as much as possible, we don’t deduct delivery costs before calculating their donations. To see our current list of charities click the link.

How do I know what size and shape my card will be?

The shape of your chosen image will dictate the shape of your card – a square image will be a square card and a rectangular one will be a rectangular card, orientated in the same way as your image.

The default card size for any shape is Standard but you can change this to Large as you reach the end of the Editing process.

Please see the graphic below for details of the different card sizes.

How quickly will I receive my card?

KENNY POSTING

If you place your order before 2pm Monday to Friday, it will normally be dispatched on the same day and will be posted out to you First Class. Orders received after 2.00pm, at the weekend or on a public holiday will be sent out the following working day. 

PLEASE NOTE

Royal Mail advise that 90% of first class post to UK mainland addresses arrives the following day. The other 10% can take up to 3 days. Some off-shore destinations such as Jersey, Guernsey etc. may take even longer so please place your order in good time.

We are not liable for late or non-delivery by Royal Mail nor if you have given us incorrect address information.

Even though all cards are sent out by First Class mail please note that large cards are sorted by hand at Royal Mail so usually take longer to arrive, so please order with plenty of time as we cannot guarantee delivery ourselves.

We therefore suggest you allow three days or more for delivery as that seems most common time taken. Be on the safe side... better early than late!

Please also be aware large cards may be too wide to fit through some letterboxes. We send out our large cards with a board envelope with a big "Do Not Bend" sticker on it but we cannot take responsibility for your Postie ignoring this and folding your card. Making him/her aware of your order is recommended, particularly if you know your letterbox is narrower than the card size - allowing for envelopes of course.

If you are out when your large card arrives, then rather than bend it your Postie will possibly leave a card for you to arrange collection from the local sorting office or redelivery. This may also delay your card’s arrival.

How much do you charge for delivery?

Kenny Chicken Free Delivery VanFirst Class postage within the UK to you or direct to your recipient is included in the price of your card. If you are posting your card on Standard cards should be posted at normal Letter rate and Large cards should be posted at Large Letter rate but remember to send Large cards early to allow plenty of time for delivery.

Do you deliver internationally?

Currently we can only deliver within the UK. We are planning to expand DoodleDoo internationally in time but for now your delivery address must be in the UK.

Can I send my card directly to the recipient?

Yes, you can – when you’re checking out, just click the Ship to a Different Address box, enter the address you wish your card to be sent to and then click the box below that, where it says “Is this card going direct to the recipient? Tick for YES”

Can I set a date for posting a card?

Currently we do not offer a defered posting date option... we will soon.

Can I send my cards to more than one delivery address in one order?

Unfortunately we can currently only deliver to one address per order.

I want to order a card to give to someone I live with but don’t want them to see it arrive; can I have it sent to my office or another address?

Yes, you can. When you are checking out, just click the Ship to a Different Address box and enter the address you wish your card to be sent to. Leave the box below that unchecked, where it says “Is this card going direct to the recipient? Tick for YES” and then we’ll know to include an extra envelope for you, in the same way that we do if we send the card direct to your home address.

What happens if I realise that I've made a mistake in my text after I've ordered my card?

It is your responsibility to make sure the text on your card is correct and in the right place. We recommend you particularly check names are spelt correctly as we do not check or correct spelling and grammar for you. Check and double-check your card before placing your order as we don’t want you to be disappointed.

How do I cancel or return my order?

Where we have printed to order, personalised or customised an item for you your rights to cancel an order or return the goods to us will not apply. This includes where you have made an error in your order, such as ordering the wrong card template or a spelling error.

Please note that Distance Selling Rules do not apply to personalised items. More information can also be found on the Which site - click here.

What if my card arrives damaged?

We always try to ensure that your cards arrive in good order. From time to time however goods do get damaged in transit. If your cards are damaged on arrival you should contact us immediately and we’ll work with you to find a solution. 

My favourite Charity isn’t registered. What do I do? 

If the charity you would like to support is not listed with us, please email us at info@doodle-doo.co.uk to tell us who they are and whether you have any contacts within the charity and we'll contact them and ask them to register. Or you can contact them yourself and encourage them to register by forwarding a link to this page.

If you cannot decide who to support, we do have a central 'Doonations Fund' listed that you can choose in our Charity listings and this money will be shared among all our Charities.

You may also not be aware that many local branches of national charities operate independently and therefore individual branches can register for funding with DoodleDoo in their own right.

Charities rightly have strict policies in respect of who can use their name and logos etc.  Many are happy to work with us but others may require payment of guarantees and/or licensing advances or for DoodleDoo to have been in existence for a specific minimum period of time.  We believe that we should treat all of our Registered Charities equally and therefore do not make up-front payments or offer guarantees in order to secure a Charity's registration. 

How is my payment processed?

This site has SSL Security Encryption so you are secure when you enter your personal data onto our server as well as when you enter data into the payment pages, hosted by Barclaycard or PayPal.

We accept all major debit and credit cards, both Visa and Mastercard, including Electron, Maestro and Solo and PayPal takes American Express. 

You only enter your credit card information on the payment pages processed by our payment services providers Barclaycard Merchant Services and PayPal in full compliance with the necessary security requirements for PCI Certification - View Certification. This service also incorporates the Verified by Visa and MasterCard® SecureCode™ cardholder authentication processes.

When you "Make a payment", you will be transferred to pages hosted and operated by Barclaycard Merchant Services and PayPal, where you can enter your card details in confidence. Your card details are held securely by them and at no stage will your card details be divulged to us.

Please note that in order to maintain our commitment to your security and privacy, we are unable to accept debit or credit card details over the telephone or via email or fax. Payment can only be accepted via our website.

All goods are paid for in UK £ sterling. If you are paying from outside the UK, your bank or credit card provider will convert the transaction to your own currency for which there may be an additional fee. Any such fee is not charged by us but by your bank.

Why should I register on DoodleDoo & opting in for email communication?

Obviously we'd love you to register and allow us to keep in touch with you but:

1 - You do not have to register on DoodleDoo to order cards.

2 - If you do register you then have the choice to opt-in to receive marketing and update emails from us.

3 - You can change your mind and opt-out of email communication at any time by logging in to your account settings.

If you register and save your details on DoodleDoo you will be able to:

  • Log in so your details come up automatically on your order

  • Use the 'Save To Favourites' function which means you can easily find the cards and Artists you particularly like

  • See previous orders information

If you opt-in for marketing and update emails from DoodleDoo you will receive:

  • Information about new Artists and Charities

  • Special Offers and incentives from time to time

Who prints my cards? 

FSC logoOur printer is Phoenix Colour plc in Leicester. Our cards are printed using the industry standard HP Indigo 5500 digital press, on Forest Stewardship Council approved card stock. We use a matt finish stock generally for art-based images and photographs are usually printed on a semi-gloss stock.

The stock license is shown here and you can find more information about the FSC at www.fsc.org.If you’d like to find out more about Phoenix Colour, please visit their website www.phoenix-colour.com

Can I recycle DoodleDoo cards? 


  Yes all our cards can be fully recycled as we do not embellish them at all... we let the art speak for itself!

How can I remove Cookies?

All website browsers should provide you with the option to delete or block cookies. To find instructions for your browser please refer to the documentation provided under the browsers 'help' menu or use the links below.

Users may disable the use of cookies at any time, but this may limit the functionality of web pages on our Website, or your access to our Website.

You can use your web browser (e.g. Internet Explorer) to:

delete all cookies
block all cookies
allow all cookies
block third-party cookies
clear all cookies when you close the browser
open a 'private browsing' session
install add-ons and plug-ins to extend browser functionality

Where to find information about controlling cookies:

Internet Explorer
Chrome
FireFox
Safari
Opera

Fundraising Regulator

Fundraising Regulator linkWe are registered with the Fundraising Regulator and follow their Code of Practice; we want you to have confidence and trust in our fundraising activities.

Complaints

If you have a complaint about any aspect of DoodleDoo we will do our very best to rectify it ourselves directly and speedily with you. Call us on 01604 871030.

 

 


PRIVACY POLICY 

We at DoodleDoo understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.doodle-doo.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

1 - Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: 

“Account” means an account required to access and/or use certain areas and features of our Site;

“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in section 13, below;

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our Site. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 (“GDPR”); and

“We/Us/Our” means DoodleDoo, a trading name of Wynsor Allen Management Services Ltd, a limited company registered in England and Wales under company number 04102478, whose registered address is Sovereign Court, 230 Upper Fifth Street, Central Milton Keynes, Bucks, MK9 2HR.

2 - Information About Us

2.1 We own and operate this Site

2.2 Our Data Protection Officer is Glenn Wynsor, and he can be contacted by email at info@doodle-doo.co.uk.

2.3 We are registered with the Fundraising Regulator.

2.4 We are registered with the Information Commissioner’s Office under registration number Z7081066.

3 - What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4 - Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

4.1.1 The right to be informed about our collection and use of personal data;

4.1.2 The right of access to the personal data we hold about you (see section 12);

4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 14);

4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 14);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.

5 - What Data Do We Collect?

Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies):

5.1 name;

5.2 date of birth;

5.3 contact information such as email addresses and telephone numbers;

5.4 any personal data relating to other people you may upload to the address book facility on our Site (subject to you obtaining their permission in accordance with our terms and conditions);

5.5 demographic information such as post code, preferences, and interests;

5.6 IP address;

5.7 web browser type and version; and

5.8 operating system.

6 - How Do We Use Your Data?

6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected.  We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

6.2.1 Providing and managing your Account on the Site;

6.2.2 Providing and managing your access to our Site;

6.2.3 Personalising and tailoring your experience on our Site;

6.2.4 Supplying our products to you (please note that we require your personal data in order to enter into a contract with you);

6.2.5 Replying to emails from you;

6.2.6 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us directly;

6.2.7 Analysing your use of our Site to enable us to continually improve our Site and your user experience.

6.3 With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on our products. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4 Third parties whose content appears on our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

6.5 You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

7 - How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as we need to in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.

7.2 Your data will only be stored in the EU.

7.3 Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

8 - Do We Share Your Data? 

8.1 All financial transactions made through our Site are handled through a bona fide payment services provider. We will share information with that payment services provider only to the extent necessary for the purposes of processing payments you make via our Site and dealing with complaints and queries relating to such payments.

8.2 We may sometimes contract with other third parties to supply products and services to you on our behalf. These may include delivery of goods, search engine facilities, advertising, and marketing. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

8.3 We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

8.4 We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

8.5 In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

9 - What Happens If Our Business Changes Hands?

9.1 We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

9.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

10 - How Can You Control Your Data?

10.1 In addition to your rights under the GDPR, set out in section 4, when you submit personal data via our Site, you may be given options to restrict our use of your data.  In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by managing your Account).

10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11 - Your Right to Withhold Information

11.1 You may access certain areas of our Site without providing any data at all.  However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.

11.2 You may restrict our use of Cookies. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.  You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently, such as login and personalisation settings.

12 - How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details at info@doodle-doo.co.uk or using the contact details below in section 14. Alternatively, please refer to our Data Protection Policy.

13 - Our Use of Cookies

13.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

13.2 By using our Site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us.  These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

13.3 All Cookies used by and on our Site are used in accordance with current Cookie Law.

13.4 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

13.5 Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

13.6 The following first party Cookies may be placed on your computer or device:

Name of Cookie

Purpose

Strictly Necessary

Remember Me

 To allow easier access for logging in to site

No


and the following third-party Cookies may be placed on your computer or device:

Name of Cookie

Provider

Purpose

ma_trk

ma_dnt

ma_cls

Kulea.MA - marketing automation

Kulea may collect and use Users' personal information for the following purposes:

To improve users' experience and serve them with relevant, targeting content
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site and so that we may improve our Site.
To send periodic emails and triggered emails in response to a User's online activity
If the User decides to opt-in to our email alerts, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

 

 


13.7 Our Site uses Google Analytics.  Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.  Google's privacy policy is available at: https://www.google.com/policies/privacy/

13.8 In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

13.9 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently including, but not limited to, personalisation settings.

13.10 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14 - Contacting Us 

If you have any questions about our Site or this Privacy Policy, please contact us by email at info@doodle-doo.co.uk, by telephone on 01604 871030, or by post at PO Box 6532, Northampton, NN7 2XR.  Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12, above).

15 - Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. 


DATA PROTECTION POLICY

1 - Introduction

This Policy sets out the obligations of DoodleDoo, a trading name of Wynsor Allen Management Services Ltd, a company registered in England and Wales under number 04102478, whose registered office is at Sovereign Court, 230 Upper Fifth Street, Central Milton Keynes, Bucks, MK9 2HR (“the Company”) regarding data protection and the rights of Customers (“data subjects”) in respect of their personal data under the EU General Data Protection Regulation 2016 (“GDPR”).

The GDPR defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

This Policy sets the Company’s obligations regarding the collection, processing, transfer, storage, and disposal of personal data. The procedures and principles set out herein must be followed at all times by the Company, its employees, agents, contractors, or other parties working on behalf of the Company.

The Company is committed not only to the letter of the law, but also to the spirit of the law and places high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals with whom it deals.

2 - The Data Protection Principles

This Policy aims to ensure compliance with the GDPR. The GDPR sets out the following principles with which any party handling personal data must comply. All personal data must be:

2.1 Processed lawfully, fairly, and in a transparent manner in relation to the data subject.

2.2 Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. Further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.

2.3 Adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed

2.4 Accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which it is processed, is erased, or rectified without delay.

2.5 Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of the data subject.

2.6 Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.

3 - The Rights of Data Subjects

The GDPR sets out the following rights applicable to data subjects (please refer to the parts of this policy indicated for further details):

3.1 The right to be informed (Part 12).

3.2 The right of access (Part 13);

3.3 The right to rectification (Part 14);

3.4 The right to erasure (also known as the ‘right to be forgotten’) (Part 15);

3.5 The right to restrict processing (Part 16);

3.6 The right to data portability (Part 17);

3.7 The right to object (Part 18); and

3.8 Rights with respect to automated decision-making and profiling (Parts 19 and 20).

4 - Lawful, Fair, and Transparent Data Processing

4.1 The GDPR seeks to ensure that personal data is pocessed lawfully, fairly, and transparently, without adversely affecting the rights of the data subject. The GDPR states that processing of personal data shall be lawful if at least one of the following applies:

4.1.1 The data subject has given consent to the processing of their personal data for one or more specific purposes;

4.1.2 The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract with them;

4.1.3 The processing is necessary for compliance with a legal obligation to which the data controller is subject;

4.1.4 The processing is necessary to protect the vital interests of the data subject or of another natural person;

4.1.5 The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller; or

4.1.6 The processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

5 - Specified, Explicit, and Legitimate Purposes

5.1 The Company collects and processes the personal data set out in Part 21 of this Policy. This includes personal data collected directly from data subjects.

5.2 The Company only collects, processes, and holds personal data for the specific purposes set out in Part 21 of this Policy (or for other purposes expressly permitted by the GDPR).

5.3 Data subjects are kept informed at all times of the purpose or purposes for which the Company uses their personal data. Please refer to Part 12 for more information on keeping data subjects informed.

6 - Adequate, Relevant, and Limited Data Processing

The Company will only collect and process personal data for and to the extent necessary for the specific purpose or purposes of which data subjects have been informed (or will be informed) as under Part 5, above, and as set out in Part 21, below.

7 - Accuracy of Data and Keeping Data Up-to-Date

7.1 The Company shall ensure that all personal data collected, processed, and held by it is kept accurate and up-to-date. This includes, but is not limited to, the rectification of personal data at the request of a data subject, as set out in Part 14, below.

7.2 The accuracy of personal data shall be checked when it is collected. If any personal data is found to be inaccurate or out-of-date, all reasonable steps will be taken without delay to amend or erase that data, as appropriate. 

8 - Data Retention

8.1 The Company shall not keep personal data for any longer than is necessary in light of the purpose or purposes for which that personal data was originally collected, held, and processed.

8.2 When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay.

8.3 For full details of the Company’s approach to data retention, including retention periods for specific personal data types held by the Company, please ask for further information.

9 - Secure Processing

The Company shall ensure that all personal data collected, held, and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage. Further details of the technical and organisational measures which shall be taken are provided in Parts 22 to 27 of this Policy.

10 - Accountability and Record-Keeping

10.1 The Company’s Data Protection Officer is Glenn Wynsor, who can be contacted by email at info@doodle-doo.co.uk.

10.2 The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, the Company’s other data protection-related policies, and with the GDPR and other applicable data protection legislation.

10.3 The Company shall keep written internal records of all personal data collection, holding, and processing, which shall incorporate the following information:

10.3.1 The name and details of the Company, its Data Protection Officer, and any applicable third-party data processors;

10.3.2 The purposes for which the Company collects, holds, and processes personal data;

10.3.3 Details of the categories of personal data collected, held, and processed by the Company, and the categories of data subject to which that personal data relates;

10.3.4 Details of any transfers of personal data to non-EEA countries including all mechanisms and security safeguards;

10.3.5 Details of how long personal data will be retained by the Company; and

10.3.6 Detailed descriptions of all technical and organisational measures taken by the Company to ensure the security of personal data.

11 - Data Protection Impact Assessments

11.1 The Company shall carry out Data Protection Impact Assessments for any and all new projects and/or new uses of personal data.

11.2 Data Protection Impact Assessments shall be overseen by the Data Protection Officer and shall address the following:

11.2.1 The type(s) of personal data that will be collected, held, and processed;

11.2.2 The purpose(s) for which personal data is to be used;

11.2.3 The Company’s objectives;

11.2.4 How personal data is to be used;

11.2.5 The parties (internal and/or external) who are to be consulted;

11.2.6 The necessity and proportionality of the data processing with respect to the purpose(s) for which it is being processed;

11.2.7 Risks posed to data subjects;

11.2.8 Risks posed both within and to the Company; and

11.2.9 Proposed measures to minimise and handle identified risks.

12 - Keeping Data Subjects Informed

12.1 The Company shall provide the information set out in this Part 12.1 at the time of collection of data to every data subject:

12.1.1 Details of the Company including, but not limited to, the identity of its Data Protection Officer;

12.1.2 The purpose(s) for which the personal data is being collected and will be processed (as detailed in Part 18 of this Policy) and the legal basis justifying that collection and processing;

12.1.3 Where applicable, the legitimate interests upon which the Company is justifying its collection and processing of the personal data;

12.1.4 Where the personal data is not obtained directly from the data subject, the categories of personal data collected and processed;

12.1.5 Where the personal data is to be transferred to one or more third parties, details of those parties;

12.1.6 Where the personal data is to be transferred to a third party that is located outside of the European Economic Area (the “EEA”), details of that transfer, including but not limited to the safeguards in place (see Part 28 of this Policy for further details);

12.1.7 Details of data retention;

12.1.8 Details of the data subject’s rights under the GDPR;

12.1.9 Details of the data subject’s right to withdraw their consent to the Company’s processing of their personal data at any time;

12.1.10 Details of the data subject’s right to complain to the Information Commissioner’s Office (the “supervisory authority” under the GDPR);

12.1.11 Where applicable, details of any legal or contractual requirement or obligation necessitating the collection and processing of the personal data and details of any consequences of failing to provide it; and

12.1.12 Details of any automated decision-making or profiling that will take place using the personal data, including information on how decisions will be made, the significance of those decisions, and any consequences.

13. Data Subject Access

13.1 Data subjects may make subject access requests (“SARs”) at any time to find out more about the personal data which the Company holds about them, what it is doing with that personal data, and why.

13.2 Data subjects wishing to make a SAR should do by emailing the Company’s Data Protection Officer at info@doodle-doo.co.uk.

13.3 Responses to SARs shall normally be made within one month of receipt, however this may be extended by up to two months if the SAR is complex and/or numerous requests are made. If such additional time is required, the data subject shall be informed.

13.4 All SARs received shall be handled by the Company’s Data Protection Officer.

13.5 The Company does not charge a fee for the handling of normal SARs. The Company reserves the right to charge reasonable fees for additional copies of information that has already been supplied to a data subject, and for requests that are manifestly unfounded or excessive, particularly where such requests are repetitive.

14. Rectification of Personal Data

14.1 Data subjects have the right to require the Company to rectify any of their personal data that is inaccurate or incomplete.

14.2 The Company shall rectify the personal data in question, and inform the data subject of that rectification, within one month of the data subject informing the Company of the issue. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.

14.3 In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of any rectification that must be made to that personal data.

15. Erasure of Personal Data

15.1 Data subjects have the right to request that the Company erases the personal data it holds about them in the following circumstances:

15.1.1 It is no longer necessary for the Company to hold that personal data with respect to the purpose(s) for which it was originally collected or processed;

15.1.2 The data subject wishes to withdraw their consent to the Company holding and processing their personal data;

15.1.3 The data subject objects to the Company holding and processing their personal data (and there is no overriding legitimate interest to allow the Company to continue doing so) (see Part 18 of this Policy for further details concerning the right to object);

15.1.4 The personal data has been processed unlawfully;

15.1.5 The personal data needs to be erased in order for the Company to comply with a particular legal obligation.

15.2 Unless the Company has reasonable grounds to refuse to erase personal data, all requests for erasure shall be complied with, and the data subject informed of the erasure, within one month of receipt of the data subject’s request. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.

15.3 In the event that any personal data that is to be erased in response to a data subject’s request has been disclosed to third parties, those parties shall be informed of the erasure (unless it is impossible or would require disproportionate effort to do so).

16. Restriction of Personal Data Processing

16.1 Data subjects may request that the Company ceases processing the personal data it holds about them. If a data subject makes such a request, the Company shall retain only the amount of personal data concerning that data subject (if any) that is necessary to ensure that the personal data in question is not processed further.

16.2 In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of the applicable restrictions on processing it (unless it is impossible or would require disproportionate effort to do so).

17. Data Portability

17.1 The Company may process personal data using automated means. Where data subjects have given their consent to the processing of their personal data in such a manner, or the processing is otherwise required for the performance of a contract between the Company and the data subject, data subjects have the right, under the GDPR, to receive a copy of their personal data and to use it for other purposes (namely transmitting it to other data controllers).

17.2 Where technically feasible, if requested by a data subject, personal data shall be sent directly to the required data controller.

17.3 All requests for copies of personal data shall be complied with within one month of the data subject’s request. The period can be extended by up to two months in the case of complex or numerous requests. If such additional time is required, the data subject shall be informed.

18. Objections to Personal Data Processing

18.1 Data subjects have the right to object to the Company processing their personal data based on legitimate interests and direct marketing (including profiling).

18.2 Where a data subject objects to the Company processing their personal data based on its legitimate interests, the Company shall cease such processing immediately, unless it can be demonstrated that the Company’s legitimate grounds for such processing override the data subject’s interests, rights, and freedoms, or that the processing is necessary for the conduct of legal claims.

18.3 Where a data subject objects to the Company processing their personal data for direct marketing purposes, the Company shall cease such processing immediately.

19. Automated Decision-Making

19.1 The Company may use personal data in automated decision-making processes. Where such decisions have a legal (or similarly significant effect) on data subjects, those data subjects have the right to challenge to such decisions under the GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision.

19.2 The right described in this Part 19 does not apply in the following circumstances:

19.2.1 The decision is necessary for the entry into, or performance of, a contract between us and the data subject;

19.2.2 The decision is authorised by law; or

19.2.3 The data subject has given their explicit consent.

20. Profiling

20.1 The Company may use personal data for profiling purposes. When personal data is used for profiling purposes, the following shall apply:

20.1.1 Clear information explaining the profiling shall be provided to data subjects, including the significance and likely consequences of the profiling;

20.1.2 Appropriate mathematical or statistical procedures shall be used;

20.1.3 Technical and organisational measures shall be implemented to minimise the risk of errors. If errors occur, such measures must enable them to be easily corrected.

20.2 All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling (see Parts 22 to 26 of this Policy for more details on data security).

21. Personal Data Collected, Held, and Processed

21.1 The following personal data is collected, held, and processed by the Company in order to fulfil orders placed with the Company:

21.1.1 Name;

21.1.2 Contact information including email address, postal address and telephone number;

21.1.3 Delivery information for the order;

21.1.4 Any personal data relating to other data subjects that the data subject may send to us (subject to the original data subject obtaining that party’s permission in accordance with the Company’s terms and conditions).

21.2 In addition to the above, the following personal data is collected, held, and processed by the Company via our website:

21.2.1 demographic information such as post code, preferences, and interests;

21.2.2 IP address;

21.2.3 web browser type and version; and

21.2.4 operating system.

22. Data Security - Transferring Personal Data and Communications

The Company shall ensure that the following measures are taken with respect to all communications and other transfers involving personal data:

22.1 All emails containing personal data must be encrypted;

22.2 All emails containing personal data must be marked “confidential”;

22.3 Personal data may be transmitted over secure networks only; transmission over unsecured networks is not permitted in any circumstances;

22.4 Where personal data is to be transferred in hardcopy form it should be passed directly to the recipient or sent using normal post.

23. Data Security - Storage

The Company shall ensure that the following measures are taken with respect to the storage of personal data:

23.1 All electronic copies of personal data should be stored securely using passwords and data encryption;

23.2 All hardcopies of personal data, along with any electronic copies stored on physical, removable media should be stored securely in a locked box, drawer, cabinet, or similar;

23.3 All personal data stored electronically should be backed up regularly. All backups should be encrypted;

23.4 No personal data should be stored on any mobile device (including, but not limited to, laptops, tablets, and smartphones), whether such device belongs to the Company or otherwise without the formal written approval of the data protection officer and, in the event of such approval, strictly in accordance with all instructions and limitations described at the time the approval is given, and for no longer than is absolutely necessary; and

23.5 No personal data should be transferred to any device personally belonging to an employee and personal data may only be transferred to devices belonging to agents, contractors, or other parties working on behalf of the Company where the party in question has agreed to comply fully with the letter and spirit of this Policy and of the GDPR (which may include demonstrating to the Company that all suitable technical and organisational measures have been taken).

24. Data Security - Disposal

When any personal data is to be erased or otherwise disposed of for any reason (including where copies have been made and are no longer needed), it should be securely deleted and disposed of.

25. Data Security - Use of Personal Data

The Company shall ensure that the following measures are taken with respect to the use of personal data:

25.1 No personal data may be shared informally and if an employee, agent, sub-contractor, or other party working on behalf of the Company requires access to any personal data that they do not already have access to, such access should be formally requested from the data protection officer;

25.2 No personal data may be transferred to any employees, agents, contractors, or other parties, whether such parties are working on behalf of the Company or not, without the authorisation of the data protection officer;

25.3 Personal data must be handled with care at all times and should not be left unattended or on view to unauthorised employees, agents, sub-contractors, or other parties at any time;

25.4 If personal data is being viewed on a computer screen and the computer in question is to be left unattended for any period of time, the user must lock the computer and screen before leaving it; and

25.5 Where personal data held by the Company is used for marketing purposes, it shall be the responsibility of the data protection officer to ensure that the appropriate consent is obtained and that no data subjects have opted out, whether directly or via a third-party service such as the TPS.

26. Data Security - IT Security

The Company shall ensure that the following measures are taken with respect to IT and information security:

26.1 All passwords used to protect personal data should be changed regularly and should not use words or phrases that can be easily guessed or otherwise compromised. All passwords must contain a combination of uppercase and lowercase letters, numbers, and symbols;

26.2 Under no circumstances should any passwords be written down or shared between any employees, agents, contractors, or other parties working on behalf of the Company, irrespective of seniority or department. If a password is forgotten, it must be reset using the applicable method. IT staff do not have access to passwords; and

26.3 All software (including, but not limited to, applications and operating systems) shall be kept up-to-date. The Company’s IT staff shall be responsible for installing any and all security-related updates as soon as reasonably and practically possible, unless there are valid technical reasons not to do so.

27. Organisational Measures

The Company shall ensure that the following measures are taken with respect to the collection, holding, and processing of personal data:

27.1 All employees, agents, contractors, or other parties working on behalf of the Company shall be made fully aware of both their individual responsibilities and the Company’s responsibilities under the GDPR and under this Policy, and shall be provided with a copy of this Policy;

27.2 Only employees, agents, sub-contractors, or other parties working on behalf of the Company that need access to, and use of, personal data in order to carry out their assigned duties correctly shall have access to personal data held by the Company;

27.3 All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be appropriately trained to do so;

27.4 All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be appropriately supervised;

27.5 All employees, agents, contractors, or other parties working on behalf of the Company handling personal data shall be required and encouraged to exercise care, caution, and discretion when discussing work-related matters that relate to personal data, whether in the workplace or otherwise;

27.6 Methods of collecting, holding, and processing personal data shall be regularly evaluated and reviewed;

27.7 The performance of those employees, agents, contractors, or other parties working on behalf of the Company handling personal data shall be regularly evaluated and reviewed;

27.8 All employees, agents, contractors, or other parties working on behalf of the Company handling personal data will be bound to do so in accordance with the principles of the GDPR and this Policy by contract;

27.9 All agents, contractors, or other parties working on behalf of the Company handling personal data must ensure that any and all of their employees who are involved in the processing of personal data are held to the same conditions as those relevant employees of the Company arising out of this Policy and the GDPR; and

27.10 Where any agent, contractor or other party working on behalf of the Company handling personal data fails in their obligations under this Policy that party shall indemnify and hold harmless the Company against any costs, liability, damages, loss, claims or proceedings which may arise out of that failure.

28. Transferring Personal Data to a Country Outside the EEA

28.1 The Company may from time to time transfer (‘transfer’ includes making available remotely) personal data to countries outside of the EEA.

28.2 The transfer of personal data to a country outside of the EEA shall take place only if one or more of the following applies:

28.2.1 The transfer is to a country, territory, or one or more specific sectors in that country (or an international organisation), that the European Commission has determined ensures an adequate level of protection for personal data;

28.2.2 The transfer is to a country (or international organisation) which provides appropriate safeguards in the form of a legally binding agreement between public authorities or bodies; binding corporate rules; standard data protection clauses adopted by the European Commission; compliance with an approved code of conduct approved by a supervisory authority (e.g. the Information Commissioner’s Office); certification under an approved certification mechanism (as provided for in the GDPR); contractual clauses agreed and authorised by the competent supervisory authority; or provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority;

28.2.3 The transfer is made with the informed consent of the relevant data subject(s);

28.2.4 The transfer is necessary for the performance of a contract between the data subject and the Company (or for pre-contractual steps taken at the request of the data subject);

28.2.5 The transfer is necessary for important public interest reasons;

28.2.6 The transfer is necessary for the conduct of legal claims;

28.2.7 The transfer is necessary to protect the vital interests of the data subject or other individuals where the data subject is physically or legally unable to give their consent; or

28.2.8 The transfer is made from a register that, under UK or EU law, is intended to provide information to the public and which is open for access by the public in general or otherwise to those who are able to show a legitimate interest in accessing the register.

29. Data Breach Notification

29.1 All personal data breaches must be reported immediately to the Company’s Data Protection Officer.

29.2 If a personal data breach occurs and that breach is likely to result in a risk to the rights and freedoms of data subjects (e.g. financial loss, breach of confidentiality, discrimination, reputational damage, or other significant social or economic damage), the Data Protection Officer must ensure that the Information Commissioner’s Office is informed of the breach without delay, and in any event, within 72 hours after having become aware of it.

29.3 In the event that a personal data breach is likely to result in a high risk (that is, a higher risk than that described under Part 29.2) to the rights and freedoms of data subjects, the Data Protection Officer must ensure that all affected data subjects are informed of the breach directly and without undue delay.

29.4 Data breach notifications shall include the following information:

29.4.1 The categories and approximate number of data subjects concerned;

29.4.2 The categories and approximate number of personal data records concerned;

29.4.3 The name and contact details of the Company’s data protection officer (or other contact point where more information can be obtained);

29.4.4 The likely consequences of the breach;

29.4.5 Details of the measures taken, or proposed to be taken, by the Company to address the breach including, where appropriate, measures to mitigate its possible adverse effects.

30. Implementation of Policy

This Policy shall be deemed effective as of May 2018. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.


TERMS & CONDITIONS

We are very happy that you have chosen to order products from us and hope you like them as much as we do. There are of course legal implications to any purchase so here is all the information you should need. If there is anything you need clarification on don’t hesitate to contact us.

Application of Conditions (Ts & Cs)

These Ts & Cs apply to the use of the website www.doodle-doo.co.uk (the “Website”). They also include all other information included in the all other pages on this site and any subordinate site.

By accessing this website you are indicating that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms and conditions do not use this website.

Our Ts & Cs may be updated and superseded at times and you should not rely on older ones for legal reference. There may from time to time also be specific legal notice(s) that apply to particular pages or products. These are clearly indicated and implicitly form part of these Ts & Cs; therefore you should not continue using this website if you do not wish to accept these additional Ts & Cs.

Operating Company

www.doodle-doo.co.uk (DoodleDoo) is owned and operated by Wynsor Allen Management Services Ltd, a company registered in England and Wales.

Registered Office: Sovereign Court, 230 Upper Fifth Street, Central Milton Keynes, Bucks MK9 2HR

Company Registration Number: 04102478

VAT Registration Number is 792 6947 68

Order Enquiries & Customer Services

Administration Office: The Vinery, Horton Northants NN7 2BU - Telephone: 01604 871030 (Office hours Monday to Friday)

Email: info@doodle-doo.co.uk

Definitions

References in these terms to “we” or “us” or “our” refer to Wynsor Allen Management Services Ltd T/A DoodleDoo.

‘Standard Products’ are those which have been pre-produced in their entirety as a complete and finished item and sold as such to you.

‘Customised Products’ are those produced ‘on-demand’ with text and/or images as specified in your order. These may include part-produced/finished items bought in for the purpose of customisation.

Product Description

We endeavour to faithfully represent all products on this website, but due to the nature and variations of computer screen colours there may be slight variations in the colour of your delivered items. As we have no control over the colour interpretation of your computer screen you place your order at your own risk.

Price and sales tax

Prices shown include UK VAT at the prevailing rate. For orders outside the UK and European Union countries, including the Channel Islands a service charge equivalent to the VAT content will be made for the additional administration necessary.

Payment policy

Due to the personalisation and produced to order element of many of our products your payment is made to us at the time of placing and confirming your order.

Acceptance of orders

Because of the nature of many of our products, i.e. that they are customised to your instructions, our acceptance of your order is deemed to be made when we commence production of your personalised product or when we proceed to pick and pack any standard product(s).

We reserve the right however to refuse any order:

1. Where goods are out of stock and we cannot reasonably fulfil your order to satisfy our standard delivery terms.
2. Where your payment has been refused or authorisation has been withdrawn
3. If your order appears to be made for commercial purposes and/or gain
4. If the order’s personalisation content appears to contravene the Intellectual Property rights of a third party
5. If the order’s personalisation content appears blasphemous, threatening, offensive, defamatory, obscene, indecent, seditious, pornographic, abusive, liable to incite race crimes, discriminatory, menacing, scandalous, inflammatory or threatens commercial or a private person’s privacy in any way.
6. If an order has been made where our product description and/or pricing has been in error in some way

Address Book Facility

If you wish to use our address book facility for us to send you reminders of important events, we will store this information in accordance with our Data Protection Policy and our Privacy Policy.  You must first obtain the permission of any persons whose details you upload to our address book and warrant that in using this facility, you have obtained such permission.

Data Protection

All personal information that we may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998, to be superseded by the General Data Protection Regulation 2016, and any subsequent amendments to them.  Please refer to our Data Protection Policy and our Privacy Policy for more information.

Delivery addresses

If any of the details you have given us in your delivery address are incorrect, we cannot be held liable for items which have not been received.

Copyright ©

The Intellectual Property of the brands, products designs, text, graphics and ideas on this website are the copyright of us or our licensors. Permission is granted to users to electronically copy or print portions of this site for their own personal non-commercial use to verify aspects of orders. Any other use of materials on this site without the prior written consent of us or our licensor is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.

All brand names and product & service names used in this site are registered trademarks - ®, trade names, service marks or copyright - ©. No permission is given for the use of such brand names and product & service names by any other person, and such use may constitute an infringement of the holder's rights. ® DoodleDoo is a registered trademark.

Copyright in the whole and every part of this website belongs to Wynsor Allen Management Services Limited ("the Owner"), and its licensors and may not be used, sold, licensed, transferred, copied or reproduced in whole or in part in any manner or form or in or on any media to any person other than in accordance with the terms of the Owner's agreement, without the prior written consent of the Owner and its licensors.

Registering on this website

Your personal registration is for a single user only. You should not share your user information with any other person. Responsibility for the security of any passwords created by you or issued temporarily by us rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may cancel or suspend your registration, without notice, at our discretion if you breach any of your obligations under these terms and conditions.

Links to other websites

This site contains links to other Web sites. We are not responsible for the privacy practices or the content of these Web sites and you use them at your own risk.

Compliance with legal process

We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorised use; or (4) protect the personal safety or property of our users or the public.

Disclaimer

While we make every effort to ensure that the information contained in this site is accurate and up to date we cannot give any guarantee that such information is accurate at the date it is received or will continue to be accurate in the future.

We cannot accept any liability to you or anyone else for any losses of any nature resulting from any decision made or action taken in reliance on the information contained in this site.

This site contains links to connect to other websites maintained by third parties. We have no control over the contents of those sites and make no representations as to the accuracy of the information contained in those sites. We cannot accept any liability for any losses of any nature you may suffer as a result of visiting those sites.